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Refund Policy

Last Updated: 29.08.2025

At MINDBITS, customer satisfaction is important to us. However, due to the nature of our services (digital advertising, traffic acquisition, and monetization solutions), all sales are generally considered final and non-refundable.

We encourage all clients to carefully review our offers, pricing, and terms before making a purchase or starting a campaign.

1. Non-Refundable Services

  • Payments for traffic packages, advertising campaigns, and related digital services are non-refundableonce the service has been initiated or delivered.
  • Setup fees, account management fees, and consultation services are non-refundable.

2. Exceptions

Refunds may be considered only in the following cases:

  • A technical error on our side that prevented the service from being delivered.
  • Duplicate or erroneous billing charged to your account.
  • A refund is required under applicable consumer protection laws.

All refund requests are subject to review and must be submitted within 7 days of the original transaction.

3. Refund Process

If you believe you are eligible for a refund, please contact our support team at [email protected] / contact form]. Provide the following information:

  • Full name and company name (if applicable)
  • Date and amount of the payment
  • Reason for the refund request

Once we review your request, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10–15 business days, and funds will be returned to your original payment method.

4. Contact Us

If you have any questions regarding this Refund Policy, please reach out to us:

MINDBITS LTD
Email: [email protected]
Contact Form: [link]